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About Ann Taylor


It is the largest specialized retailer for women and girls in the United States. Through our team of seven brands, including Ann Taylor, LOFT, Lou & Gray, Lane Bryant, Cacique, Catherines, and Justice, we serve women and girls of different generations, personalities, affiliates, Our brands span decades and continue to evolve with the changing landscape of retail apparel. We strive to provide all women and girls with fashion and inspiration for a safe life every day. This is our mission, the reason we exist, and the impact we strive to have in the world. We are committed to a culture of respect and inclusion at Ascena. Our 43,000 employees, who work in our stores, home offices, distribution centers and international offices, use our leadership principles and the opportunity to prosper.n 2015, Ascena acquired ANN INC., The parent company of retail brands Ann Taylor, LOFT, and Lou & Gray. Since then, ascena has once again become a brand team that is a flexible competitor in the transforming retail industry. In 2009, we entered the women’s clothing market with the purchase of Tween Brands, owner of Justice. A year later, Ascena continued to expand its portfolio by acquiring the Lane Bryant and Catherines brands in 2012.

Shipping Policy

ANNTAYLOR.COM can deliver orders to all locations in the United States and Puerto Rico, as well as worldwide. Our shipping and handling options include standard delivery, 3-day commercial delivery, and next-day commercial delivery. To ensure prompt delivery of your order, we recommend that you place your order before 3:00 PM EST. The business day is Monday through Friday, except holidays. Saturday and Sunday delivery is currently not available. Standard orders are processed after authorization and credit card verification. Orders shipped by standard shipping generally arrive within four (4) to six (6) business days (Monday through Friday, excluding holidays). Standard shipping is not available to Alaska, Hawaii, and Puerto Rico addresses.

Gift cards


Gift cards can be purchased at anntaylor.com, LOFT.com, louandgrey.com, or at any Ann Taylor, LOFT, Lou & Gray, Ann Taylor Factory or LOFT Outlet store. Gift cards are available in denominations: $ 25, $ 50, $ 75, $ 100, $ 150, $ 200, $ 250, $ 500, and $ 1000. Electronic gift cards are purchased from our associate partner CashStar, who Focuses on Electronic Gift Card Security Clicking on the Electronic Gift Card link will redirect you to the Unfortunately, we do not currently support the sale of US gift cards. USA Or Canada to foreign customers or redemption of US gift cards.



Earn Rewrad


Earn 5 reward points for every dollar spent in stores or online1

Get $ 5 reward for every 500 points earned.


Return Policy


We will suspend the 30-day return period in our return policy for in-store purchases that must be returned in stores, and we will accept the return of your store within a time period to be announced later after our stores re-open. In accordance with other conditions of our return policy, we will comply with your return to the store in the original offer form at the original price paid with Is there an online return that I usually take to stores to return. Ann Taylor can also return or exchange dirty, worn and defective merchandise anywhere, with the exception of certain merchandise explicitly specified in our return policy below. Please note that we cannot accept returns for online purchases at LOFT, LOFT Outlet, Ann Taylor Factory, or Lou and Gray. We will credit you for returns accompanied by the original receipt received within 30 days from the date of purchase, at the price paid either in the original form of If you return the gift received within 30 days from the date of the transaction, you will receive an interactive electronic gift certificate for the amount paid by the sender. The return, accompanied by the original receipt made more than 30 days after the purchase, will be credited to the current sale price of the item in the form of a loan of products * or in the form of an exchange of products. Goods without an original receipt with a sale price on the date of Returns that are considered “final sale” are not to be returned or exchanged. Merchandise Credit for online returns will be issued by email in the form of an electronic gift certificate.