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About JoAnn


Since 75 years, JOANN has stimulated inspiration in the cores, fingers and thoughts of its patrons. From a single store in Cleveland, Ohio, the country’s leading textile and craft retailer has grown to over 865 stores in 49 states and a leading e-commerce industry. In order to help each client find their creative “Happy Place”, JOANN serves as a convenient one stop for all the supplies, guidance and inspiration needed to achieve any To inspire a creative spirit in each of us – our customers and ourselves. JOANN is committed to working with American Girl Scouts to help inspire and unleash the power of G.I.R.L. (Go-getter, Innovator, Risk-takeer, Leader) for all young women. Through the JOANN Girl Scout Rewards program and the opening of our stores for local military personnel, we help build a community and support an experience that empowers girls JOANN helps 4-H offer more hands-on programs to local communities across the country to inspire children to lead their lives with their hearts, hands and minds.


Shipping policy


For standard delivery, you can usually expect delivery within 6-10 business days from the date of order (business days – from Monday to Friday, except holidays). You will receive an email with tracking information when your order is shipped. Please wait up to 5 business days to receive tracking information. Some products shipped directly from our suppliers may take longer and will be shipped separately from the rest of your order. Shipping costs include labor and material costs, packaging and handling fees, and may exceed the actual cost paid by JOANN to its carrier for sending the goods (s) to you. Sales tax may be charged on shipping costs in certain states, where applicable. Orders delivered to Alaska or Hawaii must be delivered within 14 to 21 business days. Delivery of orders directly from the supplier may take another 1-3 days for delivery. In some cases, limited availability may prevent us from sending the required quantity, but we will do our best to fulfill your full order. If there is a product in your order that is cut in the yard (for example, from fabric), please know that we will make every effort to provide one piece of fabric, but we may need to complete your order several times. You will receive an email if the status of any product in your order changes. Please wait up to 5 business days (Mon-Fri) to receive any status changes..


Return policy


Take any online purchase at any JOANN store for a smooth refund with a smile.  Refunds made with a receipt will be refunded in the original payment method. Orders placed with a JOANN or PayPal gift card as payment will be returned with a new JOANN electronic gift card. Receipts for online purchases, including online store purchases, can be found in-store at the JOANN.com order number. If you don’t have a receipt, choose an exchange or store loan based on the lowest price in the last 90 days. You can return your online purchases by mail by completing the form indicated on your shipment. It is possible that your order has been shipped from different places, so check the delivery address on each delivery note to know where to send the products you If you want us to send you a return label, please contact our customer service through our contact form, select the item “Return” in the “My question” section and indicate your order number and the products you want to return, and we will provide you immediately. In-store purchases cannot be returned by mail We will refund the value of the returned product, net of US $ 7.95 for shipping and handling, as soon as we receive and process the return shipment. We will send you an email to confirm that the return has been completed by us. The refund is in the form of a down payment, so please note that it may take up to 10 additional business days for your credit company to send If the original form of payment was a gift card, a replacement letter will be sent to you.