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About Look fantastic


Look fantastic Originated in 1996,  is the original British beauty boutique. Today, Look fantastic Group is the European beauty retailer and the number two in the world. We are the perfect place for hair, beauty, skincare and all that is great. With over a million unique visitors per month, lookfantastic.com is gaining momentum and continues to lead the online beauty market. We are proud of our wide range of brands and products, exclusive gifts with purchases and fantastic rewards for participants. Lookfantastic.com offers a highly qualified and motivated team of beauty experts who regularly receive direct training with brands. supplies some of the top luxury cosmetic brands like Kérastase, FOREO, Dermalogica, Redken, Chantecaille, Jurlique, Matrix, REN, EX1 Cosmetics, Elemis and our own amazing makeup box. Remember to follow us on Facebook and Twitter to receive free gifts and updates regularly.


 Return policy


Our return policy is part of and should be read in conjunction with our Terms of Sale. This Returns Policy was last updated on 08/13/14. It is important that you verify your order or products upon receipt and always before using them. If errors occur or problems arise, you should inform us immediately so that we can investigate them. Before trying to return an order, you should contact our customer service to request a return authorization number. Without this number, it can be difficult to process your return, that is, the process may take longer. It is important to note that any cosmetic bag, cosmetic box, event calendar, or special post box will not be eligible for a refund, as the products inside may be For health and safety reasons, we cannot accept them again after delivery. You have the right to terminate the contract within 14 days without explanation. To exercise the right of cancellation, you must inform us of your decision to terminate this contract with a clear statement (for example, by selecting the appropriate option in your You can use the sample model cancellation form below, but this is not required. Please ensure that the products you return are not open and in their original packaging. Unwanted items must be in perfect condition and retail stamps must not be damaged. If you cancel this contract, we will refund all payments received from you, including delivery cost (excluding additional costs incurred if you choose a different type of delivery, and not We will refund without undue delay and at the latest:(a) 14 days after the day we receive the products delivered by you; or

(b) if the goods were not delivered, 14 days after the day on which we were informed of their decision to terminate the contract.


Damaged Items


Although we will take care to avoid damage to your products during transport, problems may arise. Please accept our apologies if you receive a damaged item. We ask that you do not refuse delivery, but rather accept the products and contact us immediately. The failure may actually lead to a delay in returning the package. Attach any photos that have damaged the message. A member of our team will consider the details and offer the best solution to resolve your request. How do I report a malfunction of my product? Please accept our apologies if you believe a product has malfunctioned, we take all complaints about the quality of our products seriously and need to investigate the malfunction in more detail.