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About Steve Madden


What started in 1990 with a modest investment of $ 1,100 has become one of the most iconic footwear brands. At a factory in, Steve Madden innovative the shoe industry  by combining years of experience  Inspired by rock and roll and her New York roots, her vision of giving fashionable men and women the opportunity to express their individuality is innovative, bold and inspiring. Steve’s essential considerate of fashions and unparalleled determination have controlled millions of clienteles around the world to carry his design to the vanguard of fashion. It expanded the Steve Madden brand, making it a real lifestyle and destination for shoes, bags and accessories, which are sold in more than 80 countries. Stephen Madden designs, supplies, sells and sells fashion shoes and accessories for women, men and children. a licensor of various brands, including Kate Spade, Superga, and Anne Klein. . The company also develops and markets private label products for various retailers. Steve Madden products are sold through his own retail stores.

Return Policy


We gladly accept returns of unused products within 30 days from the delivery date. Sale items, masks and earrings are not refundable or interchangeable. All bags and accessories must have original labels. Take the products in the original packaging and the packing list from the shipping box to the store. Click here to catch a hoard near you. Refunds will be refunded based on original payment method or store credit. Steve Madden will gladly allow INCORRECT products to be returned within 30 days of receiving your order. Create return label” in the “My account” section. There you can request a refund and a prepaid label will be sent to your email address. You can drop the package anywhere at FedEx or drop it off at the US Post Office. USA Shipping costs are non-refundable, and a $ 6.95 return fee is charged for resupply and return-to-warehouse shipping. The refund will be refunded in the original payment method. Your return request must be made within 30 days of the delivery of your order, and we must receive the products back to the warehouse within 15 days from Please do not send products in any other way or without obtaining a return authorization, as your package may be returned. You can request a refund online, by logging into your account, calling 1-888-762-3336, email info@stevemaddendirect.com or by chat. The usual processing time is 1-2 weeks from the shipping date until the refund is issued.

PLEASE NOTE: Decoration items, masks and earrings are not refundable or interchangeable.


Our products are in high demand, and if you return the products you want to exchange, we do not guarantee that we have what you want right now. Therefore, we suggest you reorder for the style you need, and then call customer service department at 1-888-762-3336 to get return authorization and prepaid FedEx invoice to send original When you call the customer service department, please have your new order number ready so they can return a refund in exchange, and a full refund will be made