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About The Body Shop


It started with our founder Anita Roddick and her belief in something revolutionary: This business can become a force for good. By following his plan, we break the rules, never pretend or make changes for more than 40 years. In 1987, we launched Community Trade, pioneering fair trade in the beauty industry. Today we have suppliers in more than 20 countries around the world who buy the best raw ingredients and traditional skills from around the planet, in return benefiting local communities. Since 1989, we have been campaigning to create a cruelty-free beauty industry. First, we help ban animal testing in the UK. Then we take our fight to the EU. We are now targeting the UN, where we seek to eradicate this brutal practice everywhere and forever. In 2017, we found a new home with other like-minded people at Natura and Aesop. We are now part of Natura & Co, a global cosmetic group dedicated to the beauty and ethics of cruelty-free business.

Our Gift Cards


These terms and conditions apply to the use of The Body Shop® physical gift cards (“Gift Cards”), digital codes redeemable online only (“Digital Code”) and email gift cards (“Cards

  1. By purchasing or using a TBS Gift Card, you agree to and accept these terms and conditions (“TBS Gift Card Terms of Use”).
  2. These TBS Gift Card Terms of Use may be changed from time to time.

Whenever possible, reasonable notice of any changes will be provided.

Nothing in these TBS Gift Card Terms of Use affects your legal rights.

  1. When you use a TBS gift card, the amount of your purchase will be deducted from the balance of the gift card.

You can use the TBS Gift Card as part of paying for goods whose value exceeds the cost of the TBS Gift Card by paying the difference:



I To check your gift card balance, simply take a gift card to one of our stores in the UK and the Channel Islands (except Horsham and Hove) and ask the seller for a balance request, after which You will have the opportunity to request a printed balance. You can also call 0800 092 9090.

  1. If you would like to upgrade your gift card without a PIN to a digital code to make purchases over the Internet only, please contact support at 0800 092 9090, who can transfer any valid balance to a digital code. See below for more information on digital codes. Actually activated digital codes can be redeemed in full or partial payment for goods for online purchases ONLY at http://www.thebodyshop.com/en-gb.

Delivery &Returns


We work closely with Royal Mail and DPD to ensure contactless delivery so that we can provide you with a safe and reliable service. Some of the measures that are currently being taken include: Handheld devices for signing at the time of delivery will not be delivered at the time of delivery, but the name of the person receiving the products will be recorded. For packages delivered by Royal Mail that do not fit in the mailboxes, the item will be placed on the door. Knocking on the door, the delivery man will move a safe distance until the goods have been removed. This will ensure the safe delivery of the goods. If you cannot come to the door, they will give you a card that will inform you of other ways to obtain your item. For larger orders, DPD also offers in-flight options when your order is on the way so you can redirect your package to a safe place. You can select this option when you receive a text message or an email informing you that your package is on the way